Refund policy
Last updated: 1 November 2026
Quest+ is a one-time purchase for one quest. If it isn’t right for you, you get your money back.
14-day money-back guarantee
- You can ask for a full refund within 14 days of buying Quest+, for any reason.
- The money goes back to the payment method you used; banks usually show it within 5–10 business days.
- After a refund, Quest+ is turned off for that quest: the recipient sees the classic theme again, and the quest goes back to the normal retention rule (deleted 365 days after the last edit). The quest and its gift stay.
How to ask for a refund
- Use the link in your Paddle receipt email, or find your order at paddle.net.
- Or write to us at the address below from the email you paid with.
After 14 days
- If Quest+ doesn’t work for your quest because of a problem on our side that we can’t fix, we refund it at any time.
- Payments are processed by Paddle.com, our Merchant of Record, which also carries out the refund.
- Please contact us before disputing a charge with your bank — it is quicker for you.
Questions or requests: privacy@qrilo.app